Virtual Care and Informed Consent

Learn about virtual care, its benefits and limitations, and the questions to discuss with your physician. This page is informational and does not collect informed medical consent.

Effective date: November 7, 2026.

1. What Is Virtual Care?

AskMyDoc Inc., a registered corporation, operates the AskMyDoc website and virtual clinic business. Virtual care is a medical consultation delivered remotely using communication technology. Your physician considers your concerns, identity, location and clinical needs when determining whether a virtual consultation is appropriate.

2. Benefits and Limitations of Virtual Consultations

Virtual care can make it easier to speak with a physician remotely. It cannot replace every physical examination, and technology or communication limitations may affect the assessment. Virtual care may not be appropriate for every condition.

3. When an In-Person Examination May Be Necessary

Your physician may recommend an in-person examination, additional investigations or another healthcare service. Continuity with the original treating physician is prioritized whenever possible; arrangements depend on clinical needs and availability.

4. Privacy and Technology Risks

Remote consultations may involve risks such as interruptions, connection failures or unauthorized access to information. Use a private location and a suitable device where possible. No communication system can guarantee absolute privacy or security.

5. Patient Identity and Location Verification

You may be asked to confirm your identity, current physical location and contact information. This helps the physician consider eligibility, licensing requirements and appropriate care arrangements. Follow the verified instructions in the clinical booking workflow.

6. Healthcare Communication Platforms

AskMyDoc uses Juvonno for appointment booking and clinical record management through its electronic medical records system. The appointment booking portal is available at
https://askmydoc.juvonno.com/
portal/publicbook.php
Follow the healthcare communication instructions supplied for your appointment. Do not send medical information through ordinary website forms or unapproved channels.

7. Sharing Relevant Clinical Information for Referrals

Relevant clinical information is shared with receiving healthcare providers through appropriate communication channels when necessary for patient care, subject to applicable privacy requirements. Consent requirements and other applicable legal authority must be considered. Sharing between separate clinics is not unrestricted.

8. Prescriptions, Investigations and Follow-Up

Prescriptions, medical documentation, laboratory investigations, diagnostic imaging and referrals depend on clinical assessment and professional judgment. They are not guaranteed. Discuss who will review results and arrange follow-up; examination findings are not automatically returned between clinics.

9. Patient Questions, Choice and Consent

Patients provide consent during the registration process. Patients are informed about the benefits, limitations and potential privacy and technology risks of virtual consultations. The treating physician remains responsible for obtaining appropriate informed consent, addressing clinical questions and determining whether virtual care is appropriate for the patient’s medical needs. Patients may request clarification and discuss available alternatives, including in-person assessments when clinically appropriate.

Registration consent alone does not necessarily satisfy the treating physician’s professional informed-consent obligations. Reading this page or clicking a website button does not constitute informed medical consent. This informational page does not collect consent.

For information about privacy inquiries and patient record access or correction, please see our Privacy Policy and contact the AskMyDoc Privacy Officer.

10. Medical Emergencies

AskMyDoc is not an emergency medical service. For medical emergencies, call 911 or visit the nearest emergency department. Do not wait for a virtual appointment if urgent medical assessment is needed.