Privacy Policy

AskMyDoc is committed to protecting personal information and personal health information in accordance with applicable Manitoba and Canadian privacy requirements, including Manitoba’s Personal Health Information Act (PHIA).

Effective date: November 7, 2026.

1. Who We Are and Scope of This Policy

AskMyDoc Inc., a registered corporation, operates the AskMyDoc website and virtual clinic business. AskMyDoc Inc. maintains and administers the Juvonno EMR account and patient records used for its virtual clinic operations. This policy describes how personal information and personal health information may be handled in connection with the website, appointment administration and healthcare services. Participating physicians and separate clinics may have their own privacy responsibilities and policies. These operational arrangements do not by themselves determine every responsibility under Manitoba’s Personal Health Information Act (PHIA) or replace participating physicians’ professional obligations.

2. Information We Collect

Information may include contact and booking details, health coverage information, identity and location information, medical history, medication details and consultation records where required for care. Website usage information may also be collected depending on the website tools in use. Do not send personal health information through ordinary website forms.

3. How Information Is Used

Personal information and personal health information may be used for appropriate care, appointment administration, identity and eligibility checks, communication, billing where applicable and other purposes permitted or required by law. The purposes and authority for use must be appropriate to the information involved.

4. Collection, Use and Disclosure of Personal Health Information

Patients provide consent during registration. Collection, use and disclosure of personal health information must have an appropriate legal basis under applicable requirements. Consent, where required, and any applicable legal exceptions must be considered. Registration consent does not by itself establish that every clinical consent requirement has been met.

5. Electronic Medical Records and Healthcare Technology

AskMyDoc uses the Juvonno electronic medical records system to support patient appointment scheduling, clinical documentation, and the management of patient health records. Participating physicians use individual Juvonno accounts to access and maintain patient medical records. Individual accounts alone do not establish restricted access permissions. Access to patient information must be consistent with authorized responsibilities and applicable privacy requirements. Juvonno is also used for online appointment booking through the external portal linked from AskMyDoc.ca at
https://askmydoc.juvonno.com/
portal/publicbook.php
Patients leave the AskMyDoc website when opening the Juvonno booking portal. Review the platform’s applicable privacy information and terms before submitting personal information.

6. Administrative, Technical and Physical Safeguards

AskMyDoc Inc. is committed to protecting personal information and personal health information through appropriate administrative, technical and organizational safeguards in accordance with applicable privacy requirements. Safeguards should reflect the sensitivity of the information. No electronic system or communication method can be guaranteed to be completely secure or confidential.

7. Information Sharing with Physicians and Participating Clinics

Relevant clinical information may be shared with treating physicians and receiving healthcare providers when appropriate for patient care and permitted by applicable law, subject to any consent required by law. Separate clinics may be responsible for records they create or receive.

8. Patient Access and Correction Requests

Patients may request access to or correction of their personal health information, subject to applicable legal requirements and exceptions. Contact the Privacy Officer using the details below. Where another physician or clinic is responsible for the relevant record, requests may be directed to that record holder.

9. Information Retention and Secure Disposal

Records must be retained and disposed of in accordance with applicable legal and professional obligations. Different record types may have different requirements.

10. Privacy Incidents and Complaints

Patients who have privacy concerns should contact the AskMyDoc Privacy Officer using the contact details below. Applicable legal requirements determine how privacy incidents and complaints must be handled.

11. Cookies and Website Analytics

Where website cookies or analytics are used, they may involve information about visits, devices and interactions. Their collection and use are subject to applicable privacy requirements. Contact the Privacy Officer with questions about website information collection.

12. Privacy Officer Contact Information

Privacy Officer: Syed Jafri
AskMyDoc Inc.
Email: admin@askmydoc.ca
Telephone: 431-451-4115
Mailing address: 105-115 Sage Creek Blvd, Winnipeg, Manitoba R3X 0J6, Canada

For questions about our privacy practices, or to request information about accessing or correcting your personal health information, please contact the AskMyDoc Privacy Officer. Requests involving clinical records will be directed to the appropriate authorized record holder or healthcare provider, as applicable. Do not submit health information through general website forms.

13. Policy Updates and Effective Date

AskMyDoc Inc. may update this policy to reflect changes in its services, operational practices or applicable legal requirements. The current version and its effective date will be displayed on this page.

Effective date: November 7, 2026.